In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. Moving ports (L&S) on VDSL2 lines is sometimes done to help bypass a fault on an existing port or to tackle incorrect routing but, as it requires an engineer, such work does tend to. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. No one I speak to seems to have any idea what's going on and it's taking way too long to fix the fault on my li. I've had a 'throttled' broadband service for 2 months now. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. Tested line - No faults, checked DSLAM and changed my connection to new ports. By selecting Accept, you are agreeing to our cookies. They haven't done anything. My service is called Fibre 35, it is not FTTP. He then left and didn't come back. Today Openreach issued an interesting update. Popular Poster on 05-05-2020 03:58 PM. My FTTP has been down for 8 days, red LOS light on the ONT. You should as a very rough guide get between 25Mb and 70Mb. I am having problems working out where Openreach responsibility lies for a phone line. Connection - AAISP Home::1 80/20. Priority fault repair. e. 33 compensation if it hasn't been fixed by midnight on Wednesday. Proud member of the wokerati, though I don't eat tofu. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. i checked all. Yes I know we are customers here but sky also monitor the postings. Find out more. If they find faults, they have to pay for the repairs. wrote: Just thought I'd post on this forum as I'm getting increasingly frustrated. . How long should BT. Ask for the leaflet quoting document number "PHME 87180". They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. At present Openreach is already on-target to. But if your service isn't activated until Friday you'll be paid £18. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). Speed dropped to 48Mbps. The best case scenario is that you agree on a course of action. If they have to dig up the road, Openreach have to obtain permission from the local authority. Change your wireless channel - TalkTalk Help & Support Karl. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. My Home phone line was not in use for a couple of year we were using MIFI Device. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. Problem Identified by Openreach, What's Next? imantle. If you have found this solution helpful please tick this as the answer. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. 8. Make sure all cables are properly attached. 2. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. Fix times. BT Openreach are responsible for the phone line up to – and including. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. £8. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. IMG_20231001_160647. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. If you're eligible, you can also contact us to ask for the application form. Profile has been updated with requisite infoApparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. You then say you have 36Mbps All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Any faults related to your main phone. Threatened me with charges if it was my fault and everything. still waiting for an update from Openreach. I had a fault on my line. You’ll run the same tests our experts use. Home is where my books are. Download is approx 35Mbps (OK fo. Telling them you’ve had issues in the past can’t hurt. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. NOTE: I only provide help on the forums and NOT via PM. Thanks for your post @Joebananas. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). £9. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Priority fault repair. Openreach will attempt to fix the fault by working in the network. Give your provider reasonable time to fix the problem. Guess what It has not been fixed phone line still dead. bobblet35 • 15 hr. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). g. I was hoping to get some insight into how Openreach interacts with Sky in these situations. I have raised another fault today. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. Openreach are taking sky for mugs and its the paying customer that goes without service. 22-02-2020 1:48 PM. But every time I call they say it will be a week later, with conflicting. Lol just had a text from sky saying problem has now been fixed. Wipe one end, plugs the other/ A clip joint is just a new fangled plugs expanding really. wrote: Yes account holder. Zen are an unbundled network meaning that they own and maintain their lines. Release the button and wait around 30 seconds for your ONT to boot back up. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. 14-10-2017 10:40 AM. It doesn't cut in and out though. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Nte swap will take five minutes. . Home is where my books are. Level 4 Clear. In view of this, Ofcom has introduced a number of specific performance standards for line installations and fault repairs. Available 24/7. Nte swap will take five minutes. comBlue Light. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. Repair appointment: 07701407771. . It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. Next, plug in your known good phone, and your Router with the Filter. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. 72 hours later I get a call from the engineer. ago. OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. Openreach, which is effectively responsible for maintaining BT ’s. Here for You –. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. they’ve declared that the fault is external and called upon BT Openreach to fix the. . Level 3 Report 13. The. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. Openreach failing to respond or fix fault. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. By phone 0808 1002440. You'll be charged if the problem is caused by things like: 1. Hi . Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. Find out more. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Crime and scams. At present, Openreach’s full fibre rollout. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. . If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Thanks! The telephone line can be crackly at times but we don't use it much. Openreach - how long to fix a fault. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Don’t worry. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. Are you seeing slow speeds over WiFi ? Thanks Karl. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. If we find a fault outside of your property, we may arrange a separate. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. He said it would all be up and running in 48 hours. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. 8 r-500 that's Google's DNS. Reply. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. Mobile costs may vary. chris6273. Available 24/7. I can now video stream. Finally 2 weeks after moved in I could work from home. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. wrote: Absolutely, yes. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Hi Openreach came out but did not visit the premises. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. Wait for the modem to sync within 3 minutes. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . And your postcode. 66 – so £9. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. Find out when to get in touch Report. So sorry its from 10th February not wor. Guess what It has not been fixed phone line still dead. If someone has helped give them Like. She tells me it will be another three business days. | Read 121-140 Reviews out of 5,493 Phone line went down late Saturday. we'll pay you £9. . | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. Telling them you’ve had issues in the past can’t hurt. The fault has now been reported and an engineer visit is 8n place for next Tuesday. additional flexibility to manage provision and repair workstacks which has been made significantly more. Broadband quality monitoring. They located a fault out to the line and went directly to this. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. So bascially I took a. Guess what It has not been fixed phone line still dead. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. The pavement is even marked with where the dig needs to take place. Report after 13. Full Fibre (Fibre to the Home): Check your wiring and set-up. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. Clear by 23. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. If connector has been damage you may well be charged for the repair. Solar PV 5. Post 2 of 2. There are some simple checks you can try to fix your broadband connection issue. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. 33 for the missed activation day (Wednesday), and another £9. Free from UK landlines. 00 clear by 12. Check the LOS light indicator. endobj And your postcode. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. The ‘Network Interface Device’ is your NTE5 or BT Master Socket. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. . That's £9. Hi beckyh81 I can only apologize for this ongoing issue. Your main socket, due to damage you've caused. But if I were paying £300pm for a service on FTTP, which everyone is treating as a business service, I would have expected a better response. Call us for sales enquiries about. Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. If someone has helped give them Like. . Re: 2 MONTHS and counting to fix an Openreach connection issue. Fix a problem. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. uk. service. Openreach are taking sky for mugs and its the paying customer that goes without service. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. . So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. It's not. time they may be waiting for an installation or repair. But every time I call they say it will be a week later, with conflicting. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. Here’s how you can fix poor workmanship: 1. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. I am due to get Full Fibre installed at the end of the month (OpenReach engineer visit is booked) but due to the long distance between my property and the closest telegraph pole where the fibre cables are on my road, I can't see how the OpenReach engineer will actually get me connected unless the OpenReach team dig a long trench. Mark as New; Bookmark; Subscribe. Thanks for your post @Joebananas. So sorry its from 10th February not working not. I'm sorry for the problems you're experiencing with your service. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. Fix it Staying safe Community Community. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. Either your hub isn’t connected to the ONT or there’s a fault with the FTTP service. Yes I know we are customers here but sky also monitor the postings. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. Well time has told already - My broadband speed is now dropping away and the crackle is back. Appointments are available between 7am-6pm Monday to Saturday. Then call 999 as soon as it’s safe to do that. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. additional flexibility to manage provision and repair workstacks which has been made significantly more. According to In Your. Therefore, anything in this blog from this point on should be read as hypothetical. Hence 10 minutes after posting here I got a text from sky. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. There are now no clean pairs available and there are repetitive call-outs to fix problems. 13th: An engineer supposedly shows up again and never contacts me. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. Download is approx 35Mbps (OK fo. . Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. 131 Views. 2. Free from UK landlines. If you can prove a fault they have to fix or compansate. It is so frustrating as we have now been without phone or broadband for so long. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. 00 clear by 12. So if a fault is reported to us on a Tuesday, we must fix it by the end. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. You can click my Broadband Speed Test to check the line in 30 seconds. At a guess, back in service by Thursday or Friday. If they use the Openreach structure, then if there isn't any MSO's in teh area (Major Service Outages) Openreach normally respond to the fault within 3 working days. 1Mb to 1. Cisco has a new problem: You take too long to implement its products and stop buying more kit. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. I'm also surprised that the fault is being treated. Sign in or register to get started. this problem only occured when i had his stairlift removed. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. If you're eligible, you can also contact us to ask for the application form. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. After this, we’ll compensate you £9. Reported to BT who tested it and found a problem on the line. How long should it take to fix a fault? There are different guarantees depending on your broadband service level. If you have found this solution helpful please tick this as the answer. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Talk Talk did exactly the same to me in 2017. Openreach. An engineer was booked for Monday morning. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. I had a fault on my line. An engineer was booked for Monday morning. Level 3 Report 13. I have been in contact with BT numerous times to try and get this fixed. Whatever he did to that joint, he made it worsethis topic is nearly 4 years old ! If you need help please start your own topic. Give your provider reasonable time to fix the problem. If we find a fault outside of your property, we may arrange a separate. 14-10-2017 10:40 AM. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. My service is called Fibre 35, it is not FTTP. Restart your Openreach modem to fix connection problems. Hi smiddy1968, I've logged this over to our network team for further investigation. i have been waiting a long time for help . DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Checking the Router Settings. Working hours: Mon-Fri, 09:00-17:00 (exc. Openreach won’t fix our fault. 59 next day, seven days a week, including Public and Bank Holiday. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. 24 per missed. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. After a few visits I got an switched on Openreach engineer who checked each section of the line. 8. ago. Openreach fix times v British Gas. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. 0 Likes. When you order a fibre service for the first time, Openreach assigns a port to you. What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. He will mark up for the maintenance dig. Broadband issues: text HELP to 61998. Visit Charge £130 Standard. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. A few minutes ago I had a ticket update from PN that said that an Openreach engineer had fixed the problem, but there’s still terrible noise on the line which would. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Solar PV 5. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. PORT1-PORT4. I got myself connected to TalkTalk fibre on 15 Aug. For example, report Tuesday, clear Thursday. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). It's their responsibility to do anything necessary to fix the problem. New service: 07701407770. 00, clear by 23.